Voice Inside Your Head

The Voice Inside Your Head – Golden Nugget 008

This weeks Golden Nugget comes from our conversation with Frank Lopes on episode #25. He shares about a great topic we all deal with every day, the voice inside our own heads. Is your voice a negative source of energy? Or is it an advocate cheering you on? Either way, do you believe what you hear? Read more

Resist the Urge with Frank Lopes

#25: Resist the Urge with Frank Lopes

Starting at age 10, Frank Lopes spent each summer tagging along with his Dad to his mechanic job at a Ford-Lincoln Dealership. Young Frank passed the long summer days by sweeping, taking out the trash and dusting the showroom cars. During those formative years, Frank discovered that he was interested in sales. So at age 18 he was thrown onto the sales floor with no training at all. He learned how to sell cars customer by customer. Read more

A Special Cause - Car Seat Safety Matters with Kinny Landrum

#24: A Special Cause – Car Seat Safety Matters with Kinny Landrum

Kinny Landrum, a salesman at Toyota of Bowling Green, and one of our favorite guests, returns for a special episode.

As a father of four, keeping kids safe is something Kinny is passionate about. So he started an organization called, “Car Seat Safety Matters,” and partnered with local socially responsible businesses to host two child safety seat checks in his hometown. Read more

Stay On Schedule with Sunrise.am - Golden Nugget 006

Stay On Schedule with Sunrise.am – Golden Nugget 007

This weeks Golden Nugget comes from our conversation with Nathan Hays on episode #23. He shares a great resource for keeping yourself on schedule and organized through an app, Sunrise.amTools such as this can help you make sure things don’t fall through the cracks and at the end of the day, it helps you fit it all in.   Read more

Leveraging Google & Growing Your Network with Nathan Hays

#23: Leveraging Google & Growing Your Network with Nathan Hays

Nathan Hays is the Director of Customer Experience and #1 in referrals at Jefferson City Autoplex, located in his hometown of Jefferson City of Missouri. Nathan achieved these titles by living his tagline: “Personally invested in your car buying happiness.”

After earning two college degrees, Nathan found himself in the market for a job. To aid in his job search he joined an association called, “Young Professionals.” At his first meeting he stood before the group and bravely admitted that he was unemployed and seeking a job. A member of the group recognized his moxie and suggested he sell cars. Nathan was shocked at the idea. But he thought it through, and carefully calculated the risk. With his future wife behind him and the blessing of his grandfather, a retired Ford dealer, Nathan began his career at the same dealership he works at today.

Nathan got off to a great start selling cars, but in his third month, his sales dipped. Despite the reassurance from his manager that a 90-day slump is common, Nathan became a bit fearful. He used this feeling of fear as a motivator for taking control and took responsibility for his success. Read more

The Service Lane Triple Play - A Feature in Dealer Solutions Magazine

The Service Lane Triple Play – A Feature in Dealer Solutions Magazine

Be Less Typical was once again very proud to be featured in Dealer Solutions Magazine. With a contribution from Be Less Typical’s previous guest Amy Gers, and a combined effort from Patrick and Courtney, an article was published on how to best take advantage of the resources that can be found within the service lane in the dealership.

Through building relationships with service employees, actively seeking customer prospects and referrals, and uncovering great topics for your online social activity the Service Department is an easy place to look and amplify your sales game.

Check out the full length article on the Dealer Solutions website here.

Networking for Referrals - Golden Nugget 006

Networking for Referrals – Golden Nugget 006

This weeks Golden Nugget is a sneak peek into episode #23 of the Be Less Typical podcast. Our guest, Nathan Hays, offers up some preliminary and valuable insight into how a little bit of networking can lead to some big payoffs.  Read more

Creating a Customer Experience They'll Gladly Pay For - Be Less Typical in Car Sales

#22: Creating a Customer Experience They’ll Gladly Pay For with Jason Leopold

Jason Leopold was born with gasoline flowing through his veins. His grandfather, father and uncle all owned car dealerships. By age 14, Jason was helping out by sweeping the shop floors.  But as he headed off to college, he had his mind set on building a career beyond the auto industry. He worked outside of the car business for a while, but eventually the triathlete and marathoner was summoned home. Read more