Emotional Intelligence - Golden Nugget 012

Emotional Intelligence – Golden Nugget 012

This weeks Golden Nugget comes from our conversation with Roger Conant in episode #30.

We talked about how building rapport and reading a customer’s emotional status on the phone is just as important – more maybe – than when that customer is standing in front of you.  And we need to be cognizant of that.  Which in most cases, I don’t think we are.

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Moving from Satisfaction to Experience - An Emotional Connection in Service with Roger Conant

Ep 30: Moving from Satisfaction to Experience – An Emotional Connection in Service with Roger Conant

In this weeks episode, Patrick and Courtney have a candid conversation with the Service Retention and Relationship Manager for Beck and Masten Buick GMC. It has been some time since the topic of conversation revolved around the service drive, and it was overdue to focus in on the area that some would consider the most important part of customer retention.

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A New Beginning - Giving up Good for Great

Ep 29: A New Beginning – Giving up Good for Great

The Be Less Typical Podcast is here to stay! But we are about to make a big move in our personal life.

Last fall we took a vacation to Miami Beach where we relaxed and unwound in the sun and sand. As we headed back to home to the forthcoming Michigan winter, we had a feeling in our gut that Florida was calling. We wanted so much to live a balanced life where we could be outdoors year round and where work, while being a priority could be balanced better with leisure.

As our conversation turned from fantasy to the reality of packing up and moving south, we discussed many things. We’d be leaving our family and friends. Patrick would have to leave his job. We know we have it good here in our hometown, but maybe it was time to give up the good for the great. Read more

Walking On Fire - Be Less Typical in Car Sales Golden Nugget 011

Walking On Fire – Golden Nugget 011

This weeks Golden Nugget comes from our conversation with Mike Columbus in episode #28. We talked about what his goals are for 2016. One of which was very unique. Listen in to hear how far he will go to bring his personal game up! Read more

Social Insecurity - Convincing Leadership to Let You Get Involved

Ep 28: Social Insecurity – Convincing Leadership to Let You Get Involved

As a young boy, Mike Columbus admired the car business mostly because of a man named Chuck Ringold. Chuck was a car salesman who the entire Columbus family faithfully purchased cars from.

Growing up watching Chuck build relationships with his family by always doing the right thing, inspired Mike to become a car salesman himself. For ten years, Mike had a successful career in the car business. Read more

When It Doesn't Go Your Way, Be Less Typical in Car Sales

When It Doesn’t Go Your Way – Golden Nugget 010

This weeks Golden Nugget comes from our conversation with Amy Bannor in episodes #27. We talked about how some people might react when a sale doesn’t go their way…and a client buys from someone else. What does Amy recommend? How can you “Be” less typical? Listen in to find out – it’s short and sweet! Read more

The Pat Flynn "5 Second Rule" - Golden Nugget 009

The Pat Flynn “5 Second Rule” – Golden Nugget 009

This weeks Golden Nugget comes from our conversation with Frank Lopes in episodes #25 and #26. We talked about the topic of fear and how powerful our own minds can be when we hesitate in making decisions. Patrick refers to a tip he learned from one of our online mentors, Pat Flynn. A tip that will help you to avoid missing out on opportunities for business and networking. Give it a listen…it’s only about two minutes!

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Frank Lopes - Reverse Engineering Your Social Strategy - Be Less Typical in Car Sales

Ep 26: Frank Lopes – Reverse Engineering Your Social Strategy

We are back with Frank Lopes for Part Two. In this episode, Frank explains how to “Reverse Engineer,” your social media strategy by thinking about what the end user will respond to.  Post only informative, meaningful and entertaining posts that the customer will want to read. He begs us to stop “Selling,” on social media. He says you should suspend posting about specials and sales. He begs us to resist the urge to post about incoming inventory or post “Happy Customer,” photos on the dealership website. Instead he recommends a better place to share these photos– your own personal page or website. Read more